March 4, 2024
011022 1837 HowtofixCus1 - How to fix Customer Success Services date error at Citrix licensing configuration
If you try to upgrade Citrix XenApp server to Virtual Apps, it might happen Licensing configuration error, it shows "The product version you're upgrading to requires that the Customer Success Services date of your licenses is at least 2021-10-06. Your licenses are not compatible with this release.

If you try to upgrade Citrix XenApp server to Virtual Apps, it might happen Licensing configuration error, it shows “The product version you’re upgrading to requires that the Customer Success Services date of your licenses is at least 2021-10-06. Your licenses are not compatible with this release.

011022 1837 HowtofixCus1 - How to fix Customer Success Services date error at Citrix licensing configuration

When you checked the license status, you will notice the subscription Advantage Date status is not update.

011022 1837 HowtofixCus2 - How to fix Customer Success Services date error at Citrix licensing configuration

Today, I am going to show you how to fix it.

1.Login to XenApp Delivery Controller server.

2.Open Citrix Studio.

3.Expend Citrix Studio (Store), expend Configuration, select Licensing, click License Administration from Actions.

011022 1837 HowtofixCus3 - How to fix Customer Success Services date error at Citrix licensing configuration

4. Click Continue to this website (not recommended).

011022 1837 HowtofixCus4 - How to fix Customer Success Services date error at Citrix licensing configuration

5.Enter your license administrator user account and password.

011022 1837 HowtofixCus5 - How to fix Customer Success Services date error at Citrix licensing configuration

6.On the Citrix Licensing Manager page, select Update Licenses.

011022 1837 HowtofixCus6 - How to fix Customer Success Services date error at Citrix licensing configuration

7.On the Update Licenses page, click Check for Available Renewals at Customer Success Services renewal licenses available.

011022 1837 HowtofixCus7 - How to fix Customer Success Services date error at Citrix licensing configuration

8.On the Action, click Download and Install.

011022 1837 HowtofixCus8 - How to fix Customer Success Services date error at Citrix licensing configuration

9.Make sure the action status shows Done without issues.

011022 1837 HowtofixCus9 - How to fix Customer Success Services date error at Citrix licensing configuration

10.On the Citrix Studio page, select the License, click Refresh.

011022 1837 HowtofixCus10 - How to fix Customer Success Services date error at Citrix licensing configuration

11.You will see the Subscription Advantage Date status is UpToDate.

011022 1837 HowtofixCus11 - How to fix Customer Success Services date error at Citrix licensing configuration

Hope you enjoy this post.

Cary Sun

Twitter: @SifuSun

Web Site: carysun.com

Blog Site: checkyourlogs.net

Blog Site: gooddealmart.com

ca16fbd3199de5f66b829b87082fb970?s=80&d=retro&r=g - How to fix Customer Success Services date error at Citrix licensing configuration

Author: Cary Sun

Cary Sun has a wealth of knowledge and expertise in data center and deployment solutions. As a Principal Consultant, he likely works closely with clients to help them design, implement, and manage their data center infrastructure and deployment strategies.
With his background in data center solutions, Cary Sun may have experience in server and storage virtualization, network design and optimization, backup and disaster recovery planning, and security and compliance management. He holds CISCO CERTIFIED INTERNETWORK EXPERT (CCIE No.4531) from 1999. Cary is also a Microsoft Most Valuable Professional (MVP), Microsoft Azure MVP, Veeam Vanguard and Cisco Champion. He is a published author with several titles, including blogs on Checkyourlogs.net, and the author of many books.
Cary is a very active blogger at checkyourlogs.net and is permanently available online for questions from the community. His passion for technology is contagious, improving everyone around him at what they do.

Blog site: https://www.checkyourlogs.net
Web site: https://carysun.com
Blog site: https://gooddealmart.com
Twitter: @SifuSun
in: https://www.linkedin.com/in/sifusun/
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