VEEAM TROUBLESHOOTING TIPS – Error Unable to detect database action to upgrade Veeam Backup and Replication

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042419 0058 VEEAMTROUBL1 - VEEAM TROUBLESHOOTING TIPS – Error Unable to detect database action to upgrade Veeam Backup and Replication

As we know, Veeam Backup and Replication 9.5 Update 4a supports lots of new features, I showed you how to step by step to install it at my previously Blog.

Today, I tried to upgrade Veeam Backup and Replication from 9.5 update 3a to 4a, it showed Unable to detect database action error message, it has never happened this error before, I got a solution to solve this issues after contact with Veeam support engineer, let’s follow steps to solve this issue.

1. Login to the Veeam server.

2. Click Start, click Run, type Regedit.exe, and then click OK.

042419 0058 VEEAMTROUBL2 - VEEAM TROUBLESHOOTING TIPS – Error Unable to detect database action to upgrade Veeam Backup and Replication

3. Locate and then click the following registry subkey:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

4. In the right pane, verify that the values are the same as the values in the following table.

For Windows server 2016 and 2019

042419 0058 VEEAMTROUBL3 - VEEAM TROUBLESHOOTING TIPS – Error Unable to detect database action to upgrade Veeam Backup and Replication5. If any Name, Type, or Value does not match the table, you need to Delete them or Modify them.

042419 0058 VEEAMTROUBL4 - VEEAM TROUBLESHOOTING TIPS – Error Unable to detect database action to upgrade Veeam Backup and Replication

042419 0058 VEEAMTROUBL5 - VEEAM TROUBLESHOOTING TIPS – Error Unable to detect database action to upgrade Veeam Backup and Replication

6. Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

7. In the right pane, verify that the values are the same as the values in the following table.

For Windows server 2016 and 2019

042419 0058 VEEAMTROUBL6 - VEEAM TROUBLESHOOTING TIPS – Error Unable to detect database action to upgrade Veeam Backup and Replication

8. If any Name, Type, or Value does not match the table, you need to Delete them or Modify them.

042419 0058 VEEAMTROUBL7 - VEEAM TROUBLESHOOTING TIPS – Error Unable to detect database action to upgrade Veeam Backup and Replication

9. Exit Registry Editor, and then restart the Veeam Server.

10. I ran Setup.exe to install Veeam Backup and Replication 9.5 update 4a again, the error message was gone and install successful.

042419 0058 VEEAMTROUBL8 - VEEAM TROUBLESHOOTING TIPS – Error Unable to detect database action to upgrade Veeam Backup and Replication

Hope you enjoy this post.

Cary Sun

Twitter: @SifuSun

ca16fbd3199de5f66b829b87082fb970?s=80&d=retro&r=g - VEEAM TROUBLESHOOTING TIPS – Error Unable to detect database action to upgrade Veeam Backup and Replication

Author: Cary Sun

Cary Sun is an Principal Consultant, He has a strong background specializing in datacenter and deployment solutions, and has spent over 20 years in the planning, design, and implementation of network technologies and Management and system integration.He hold CISCO CERTIFIED INTERNETWORK EXPERT (CCIE No.4531) from 1997.Cary is also a Microsoft Most Valuable Professional (MVP) and Cisco Champion, He is a published author with serveral titles, include blogs on Checkyourlogs.net, author for many books. Specialties: CCIE /CCNA / MCSE / MCITP / MCTS / MCSA / Solution Expert / CCA
Blog:
http://www.carysun.com http://www.checkyourlogs.net
Twitter:@SifuSun

About Cary Sun

Cary Sun is an Principal Consultant, He has a strong background specializing in datacenter and deployment solutions, and has spent over 20 years in the planning, design, and implementation of network technologies and Management and system integration.He hold CISCO CERTIFIED INTERNETWORK EXPERT (CCIE No.4531) from 1997.Cary is also a Microsoft Most Valuable Professional (MVP) and Cisco Champion, He is a published author with serveral titles, include blogs on Checkyourlogs.net, author for many books. Specialties: CCIE /CCNA / MCSE / MCITP / MCTS / MCSA / Solution Expert / CCA Blog: http://www.carysun.com http://www.checkyourlogs.net Twitter:@SifuSun